American Hospital Association October 22, 2020
Leadership in the midst of the COVID-19 pandemic has had many faces — organizationally, in the community, at the bedside. During any crisis, leaders learn and adapt on their feet. But when there’s time to reflect, leaders learn even more about decisions that worked and those that didn’t, and about what capabilities they will need to harness in an “after-COVID” world.
This context inspired me to speak with leaders from AHA member hospitals and health systems about how the past seven months have informed their leadership signature. While much was discussed, with moments of sometimes intense introspection, three leadership capabilities consistently rose to the top. These capabilities can serve as our North Star as we look to rebuild and reimagine...
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