Becker's Healthcare August 5, 2020
Morgan Haefner

The pandemic has affected the role of health insurers as new pressures are placed on the medical and social needs of their members.

Becker’s asked three health insurer CEOs one question: How has the pandemic changed the role of the payer?

Here are their answers:

Michael Carson, president and CEO of Harvard Pilgrim Health Care: There’s an opportunity for payers to creatively and proactively prove their value proposition and facilitate advancements in telehealth, addressing health disparity and healthcare access transformation. There’s also an opportunity for clear and consistently updated outreach to our members, customers, providers and employees via multiple communication channels including email, phone calls, texts and organic social media.

John Kao, CEO of Alignment Healthcare: More than ever,...

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Topics: Healthcare System, Insurance, Interview / Q&A, Payer, Public Health / COVID, Trends
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