HFMA May 11, 2022
Disruptive changes brought on by rising medical costs and increased patient cost sharing require an evolution in traditional patient billing and collection practices. Rapidly changing state and federal regulations, COVID-19, consumer behaviors and expectations, disrupters, technology and operational challenges impact healthcare in parallel.
Industry shifts force providers to update their strategies and implement more flexible, patient-centered collection approaches meeting patient needs while facing internal operational challenges and maintaining compliance with new regulations.
Shawn Stack: How have COVID-19, new technology and operational challenges shifted the patient financing landscape?
Michael Alwell: When COVID started, our organization realized that we would need to devise a remote work strategy very quickly. We were able to provide some IT security measures, but at the time,...
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